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NEWS
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Enterprise Application & Vendor
Selection Case Study
Client is a global managed and outsourced services provider that focuses on delivering IT solutions for businesses.
Key Client Challenges:
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Current billing platform was challenged to support future business growth
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Needed assistance in quickly evaluating several leading billing applications that could integrate with the new ERP solution
Solution:
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Leveraged ATG’s highly specialized Consulting Services around Customer Care, Order Management, Billing, and Revenue Assurance, as well as ATG’s proprietary Procurement Framework for Vendor and Application selection
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Managed end-to-end vendor procurement process
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Defined and established a procurement program to evaluate 15 leading providers in four months
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Developed accelerated business and functional requirements to be used for evaluation criteria throughout the procurement process
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Constructed an RFI (Request for Information) and sent it to leading providers for a response
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Crafted an RFD (Request for Demonstration) and demonstration scripts
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Built a comprehensive vendor scoring system
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Facilitated vendor demonstrations to assist in creating a vendor short list
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Drafted original RFP (Request for Proposal) for final vendor response
- Hosted final vendor presentations
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Provided final summary of vendor performance based on demonstrations and scoring results
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Helped the client select a vendor based on needs and capabilities
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